What makes Exquisite different from the other Tech or A/V firms out there?
Great question. We are very different from anyone else because we take an approach from the top-down to meet our clients' technical needs. We take time to understand how you live your lifestyle, what the challenges are that you face in your home or business, and develop an over-arching resolution to meet your holistic needs--across IP networking, media, entertainment, communication, and security. This ensures that every client gets exactly what they need, and have a user interface [a way to interact with the technology] that is truly easy and intuitive specifically for them.
Other firms have a specific "solution" that they deploy, and thus try to make their one technology fit everyone. For example, they just program remote controls, and therefore whatever problem a client may have, the solution is going to be a programmed remote control. We know that "walking around with one size of shoe to sell" just can't be used to fit every foot.
Why have I never heard of you guys?
By nature of our business model, we keep a low volume of projects each year so that we can ensure total satisfaction of our customers. Because of that satisfaction, almost all of our business is now from referral, and we have no need to do additional marketing.
Are you guys more expensive than others?
We strive to deliver value on every dollar we earn. That means that if there is someone else who might be able to do a job for less, we recommend them. For example, simple wiring jobs can often be done by electricians or even by the homeowner, with our recommendation on wiring and locations. Customer satisfaction and delivering value are the hallmarks of our business.